Common Questions
Is installation complicated?
Not at all. Each fixture is designed with simplicity in mind and comes with clear, step-by-step instructions to guide you through the process.
All necessary components are included, so you won’t need to source anything separately. That said, since installation involves electrical wiring, we recommend having a licensed electrician handle the final setup to ensure everything is installed safely and works as intended.
What if my item arrives damaged?
We take extra care in packaging, but if something arrives damaged, we’ll make it right.
Simply reach out to our support team with a quick message, and we’ll guide you through the next steps. There’s no cost to you—we’ll cover the return shipping to keep the process simple and stress-free.
You can contact us anytime at info@sovibrant.co or through our Contact
page.
Is it safe to pay on your website?
Yes, your payment details are fully protected.
All transactions are secured with SSL encryption and processed through trusted payment providers. We do not store or have access to your full card information, and your data is handled with strict confidentiality at every step.
How can I contact you?
If you have questions about a product or need assistance with an order, you can reach us anytime at info@sovibrant.co or through the Contact page.
Our team is available Monday to Friday, 9:00 AM to 5:00 PM (GMT +10:00, AEST). We aim to respond to all emails within 24 business hours. Messages sent over the weekend will be answered on the next business day.
Do you have a physical store?
At the moment, we operate exclusively online.
