Payment Policy

Last updated: 13 April 2026

This Payment Policy explains how payments are accepted and processed when making purchases from So Vibrant. All prices displayed on our website are listed and charged in Australian Dollars (AUD), and this policy applies to purchases made through our website for delivery within Australia.

Accepted Payment Methods

To provide customers with a secure and convenient checkout experience, we accept the following payment methods:

  • Credit & Debit Cards: Visa, Mastercard, American Express, Maestro, and UnionPay
  • Apple Pay & Google Pay
  • Shop Pay
  • PayPal

How Each Payment Method Works

Credit & Debit Cards

Secure and widely used

We accept a range of major credit and debit cards, including Visa, Mastercard, American Express, Maestro, and UnionPay. All card transactions are encrypted and securely processed through trusted payment gateways.

How to pay by card:

  1. Select Credit/Debit Card during checkout.
  2. Enter your card number, expiry date, and CVV security code.
  3. Provide the requested billing information.
  4. Confirm your payment to complete the transaction.

Apple Pay & Google Pay

Fast and contactless payments

Customers using compatible Apple or Android devices can complete their purchase quickly and securely using Apple Pay or Google Pay.

How it works:

  1. Select Apple Pay or Google Pay at checkout.
  2. Authenticate the payment using Face ID, Touch ID, or your device passcode.
  3. Confirm your billing and shipping details.

Shop Pay

Accelerated checkout

Shop Pay allows returning customers to complete their purchase more quickly by securely saving their checkout information for future orders.

How it works:

  1. Select Shop Pay during checkout.
  2. Log in to your Shop Pay account or confirm your identity via SMS.
  3. Complete the payment and return to our website to view your order confirmation.

PayPal

Secure online payments

PayPal is a trusted online payment platform that allows customers to complete purchases securely. All payment details are handled directly by PayPal and are not shared with So Vibrant.

How it works:

  1. Select PayPal at checkout.
  2. You will be redirected to the PayPal website to log in or create an account.
  3. Confirm your payment through PayPal.
  4. You will then be redirected back to our website to finalize your order.

Benefits of PayPal:

  • Fast and convenient checkout
  • Secure handling of payment details
  • Buyer protection and fraud prevention features

Payment Processing

  • Payment must be completed in full at the time of purchase.
  • Orders are processed and dispatched only after payment has been successfully received.
  • If a payment is declined or cannot be completed, the order will not be confirmed.

Pricing & Currency

  • All prices displayed on the So Vibrant website are listed in Australian Dollars (AUD).
  • Prices may be updated or changed at any time without prior notice.
  • All prices include GST.

Secure Transactions

  • All payments made on our website are protected using SSL encryption and secure third-party payment gateways.
  • So Vibrant does not store or have direct access to your full credit card or payment information.
  • Your payment information is handled with strict confidentiality and is used solely for processing your order and completing related transactions.

Refunds & Chargebacks

  • Refunds are issued in accordance with our Refunds & Returns Policy.
  • Unauthorized or invalid chargebacks may be disputed.
  • If you experience any issues related to payments, please contact us at info@sovibrant.co before initiating a chargeback so our support team can assist you.

Fraud Prevention

  • So Vibrant reserves the right to cancel, delay, or place an order on hold if it is flagged for suspected fraudulent or unauthorized activity.
  • Additional verification may be required for certain transactions, particularly higher-value orders, before the order can be approved.

Need Help?

For additional information, please visit our FAQs page or reach out to our customer support team using the contact details below.

Contact Information:

Customer Support Hours:

  • Monday to Friday: 9:00 AM – 5:00 PM
  • Saturday and Sunday: Closed
  • Time Zone: GMT +10:00 (AEST)

Response time: We will respond to your email within 24 hours (Monday–Friday). Messages sent on weekends will be answered on the next business day.