Frequently asked questions

Welcome to the So Vibrant FAQ page. Here you’ll find answers to some of the most frequently asked questions about orders, delivery, payments, and returns. If you require further assistance, please visit our Contact page. Our customer support team is always available and happy to help.

For more detailed information about shipping, payments, and returns, please refer to our Shipping Policy, Payment Policy, and Refunds & Returns Policy.

1.Do you offer free shipping?

Yes. We offer free standard shipping on all orders delivered anywhere within Australia, with no minimum purchase required.

You can find more information in our Shipping Policy.

2.Do you accept bulk or wholesale orders?

Yes. We are able to accommodate bulk orders for businesses or organizations. Please reach out to our customer support team to discuss your specific requirements.

3.Do you ship internationally?

No. Currently, we only deliver orders within Australia.

4.Can I cancel my order after placing it?

Orders may be cancelled within 24 hours of being placed, as long as they have not yet been processed or shipped. If you would like to cancel your order, please contact our support team as soon as possible. For additional details, please refer to our Shipping Policy.

5.How long does delivery take?

Estimated delivery timeframes within Australia are as follows:

Order processing: 1–3 business days (Monday to Friday)
Delivery transit: 6–10 business days (Monday to Friday)
Estimated total delivery time: 7–13 business days

Please note that these timeframes are estimates and may vary depending on your location and the courier service. For complete details, please review our Shipping Policy.

6.How can I track my order?

Once your order has been shipped, you will receive a confirmation email containing your tracking number. You can monitor the status of your delivery at any time through our Track My Order page.

7.What is your return policy?

We provide a simple 30-day return policy. You may request a return within 30 days of receiving your order. To qualify, the item must be unused and returned in its original condition and packaging. For full return instructions and conditions, please refer to our Refunds & Returns Policy.

8.What if I receive a faulty or damaged item?

If your order arrives damaged, defective, or if you receive the wrong item, please contact us as soon as possible. We will assist you with the return process and cover the cost of return shipping. Once the item is received and inspected, a refund will be issued in accordance with our Refunds & Returns Policy.

9.When will I receive my refund?

After your returned item has been received and inspected, approved refunds are issued to the original payment method within 7 business days. Depending on your bank or payment provider, it may take an additional 3 to 5 business days for the refund to appear in your account. Further details can be found in our Refunds & Returns Policy.

10.How do exchanges work?

If you would like to exchange an item for a different size, color, or product, please contact our support team for assistance. The full terms and conditions for exchanges are outlined in our Refunds & Returns Policy.

11.Still have a question?

If you were unable to find the information you were looking for, please contact us at info@sovibrant.co or reach out through our Contact page. Our support team will be happy to assist you and will respond as soon as possible.

Contact Information:

Customer Support Hours:

  • Monday to Friday: 9:00 AM – 5:00 PM
  • Saturday and Sunday: Closed
  • Time Zone: GMT +10:00 (AEST)

Response time: We will respond to your email within 24 hours (Monday–Friday). Messages sent on weekends will be answered on the next business day.